Online Service Request

• The turn-around time for reception of Certificate of Analysis is 8 working days. Urgent analysis optional.
• Certificates with less than 50% SANAS accredited methods tested/performed SHALL be issued WITHOUT the SANAS symbol.
• The client will be responsible for sample safety, where relevant.  The client must inform the laboratory of any hazards associated with the sample submitted and provide a safety data sheet.
• Sample/s shall be booked into the laboratory when the sample/s are on laboratory premises AND the Service request is complete. Sample/s that arrive without a Service request shall be stored in a refrigerated space until the relevant Service request is sent to projects@precisionoils.co.za. Service requests that are sent to projects@precisionoils.co.za before the sample/s have arrived, shall be printed and stored until the sample/s arrive.
• Only the email address(es) in the Client Details block shall receive the Certificate of Analysis. When an email address, other than the email address(es) provided in the Client Details block requests to receive the Certificate of Analysis, written permission shall be provided by the primary receiver.
• Prices are reviewed yearly and may be adjusted due to inflation. Before completing a service request, make sure that the service request relevant to the year is being completed, otherwise you will be asked to complete the relevant service request before processing the samples.
• A confirmation letter is issued to the primary recipient(s) following the completion of the intake and verification process. Once the confirmation letter has been issued, sample cancellations are not permitted unless approved by the laboratory manager.
• Official certificates SHALL NOT be altered, amended or reproduced without the express written consent of Precision Oil Laboratories.
• If the data contained herein is referenced in any document where its origin is not self-evident, it must be expressly stated that the testing was conducted by Precision Oil Laboratories.
• If any reference is made in any document to the results contained in an official certificate, the certificate itself must be disclosed and annexed thereto.
• When the laboratory is required by law or authorized by contractual arrangements to release confidential information, the customer or individual concerned shall, unless prohibited by law, be notified of the information provided.

Terms and Conditions for new clients:

• New clients utilizing the services of Precision Oil Laboratories are required to make full payment before their samples are booked into the laboratory. Upon submission of the samples, clients may request a quote and/or a proforma invoice, which will include the banking details of Precision Oil Laboratories. 
• Sample/s SHALL NOT be registered until proof of payment are provided to admin@precisionoils.co.za and projects@precisionoils.co.za. Analysis of the sample/s shall commence once proof of payment is provided.